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Hi, I'm Clarizza.
A design lead with 15+ years of experience helping teams scale good UX through systems, processes, and collaboration.
Currently Senior UX Architect at Manulife, leading the Digital Storefront across Asia Pacific and piloting AI-driven design workflows.
Voltex, 2024–2025
Improving the tools behind customer support at Voltex Electrical
Contextual inquiry with frontline teams made ERP speed a priority, taking downtime from weekly to zero, and led to an IT Service Desk that launched to high satisfaction.
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WCAG 2.2 scorecard
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